Privacy Policy

 
 
 
 

Tapestry Pictures Limited’s Registered Office is: 11 Meadway Close, London NW11 7BA. Our company registration number is 07648514. Our VAT registration number is 1767072 83

This Privacy Policy has been updated to address the new standards introduced by the General Data Protection Regulation (GDPR) which comes into effect on 25th May 2018 and which is intended to strengthen the controls that individuals have over their data and their right to privacy.

At Tapestry Pictures, we take your privacy seriously. We only use your personal information to administer your commissions and to provide the products and services you have requested from us.

What personal data do we collect?

When you commission a film with Tapestry Pictures or order a product from us, you give us certain contact information about yourself, which we use to process and fulfill your order. This includes:

- Name

- Address and postcode

- Email address

- Telephone number

- Your child’s school or class

- Copies of your finished films and raw footage

We also collect information when ‘Growing Up’ customers complete a questionnaire about their children.

How we will use your information?

Many of our customers ask us to film their children, family or school regularly. For this reason we retain your contact information:

- To inform you of future filming dates and locations, and other services, which we think may be relevant to you

- To process online orders

- To contact you in response to a specific enquiry

- To contact you for consent to use your films in a promotional capacity

- Films are kept in case you lose them or require them to be re-edited in the future

In line with data protection laws, you still have the right to opt out at any time. If you are new to Tapestry Pictures you will be able to manage your preferences when you place an order with us.

Do we keep your finished films?

Yes, we keep a copy of every finished film that we make. This is so that we can supply films to customers who have lost their copies, or who want to order another copy from us.

We also keep raw footage from our films, so that we can re-edit them if you ask us to do so.

We endeavor to keep these films in perpetuity. These are stored safely in both our NW11 and N1 offices. We try our best to keep every film physically and digitally secure on password-protected computers and hard drives, to safeguard them from misuse, loss, or unauthorised access. We cannot legislate for drives or files which may become corrupt over time.

If you prefer us not to keep your films, you can tell us at any time and we will delete all copies of it.

Do we use your films for marketing or promotional purposes?

We use films to promote Tapestry Pictures on our website, and on social media. We only use your films if you give us your express consent.

Where do we process your personal data and films?

We process data at our offices at 11 Meadway Close NW11 7BA, at our editing suite at 1 Milner Place, N1 1TN and at the sites of editors appointed by us.

The information you provide to us will be held on our password-protected computers, on external hard drives and as hard copies.

Do we share your personal data and films with any third parties?

We have policies and procedures in place to ensure that data can only be accessed by staff members who need it in order to perform their duties.

We will only allow your information to be used by third party services when this is necessary for the performance of the contract between us. These services may be processing information and orders, storing film data, or editing and providing other essential services on our behalf. We only work with services that are, to the best of our knowledge, compliant with GDPR regulations.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

What choices do you have about how your data is used?

You can choose how we contact you, whether by email, phone or post, and you can change your mind on the communication channels at any time by emailing or phoning us. If you would like to know what data we store about you, please contact us.

You may also opt out of receiving information from us at any time by e-mail, fax, phone or post. Every time we send you a direct marketing email, you will have the opportunity to opt out of receiving future communication from us.

If you do not want us to contact you, please let us know by using the unsubscribe link in our emails, call 44(0)7966 255723, or email us at info@tapestrypictures.com

You may request a copy of the information held about you by writing to: Suzanne Friend, Tapestry Pictures Limited, 11 Meadway Close NW11 7BA

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

- Send us an email at info@tapestrypictures.com

- Write to us at 11 Meadway Close, NW11 7BA

What happens when this policy changes?

Changes may be necessary to this policy to reflect legal or data processing developments. If we change the policy we will provide information on our website so that users can review the changes. Any significantly different use of your data will be communicated to you and you will be able to choose whether you agree to the new use.

How you can reach us

If you have any questions about this policy, please email info@tapestrypictures.com or write to:

Suzanne Friend

Tapestry Pictures Limited

11 Meadway Close

London NW11 7BA

Tel: +44(0)7966 255723

Last updated May 2018